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Artist 360 Docs

Buying Merch

Order from the creator’s storefront, pay securely, and track your shipment from one place.

Every creator runs their own store at a unique URL (usually handle.artist360.live or a custom domain). You buy directly from that store — Artist 360 handles the payment processing, the creator fulfills the order.

How do I place an order?

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  1. Open the creator’s storefront.
  2. Click a product to view details, sizes, and colors.
  3. Pick the variant you want (size, color, pressing) and click Add to Cart.
  4. Open the cart, review items, and click Checkout.
  5. Enter shipping and payment details. Artist 360 processes the payment securely through Stripe.
  6. Submit the order. You’ll see an order confirmation page and receive an email receipt.

When will my order ship?

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Most merch ships within 3-7 business days after the creator fulfills it. Exact windows depend on the creator’s production and fulfillment approach — some items are print-on-demand (shipped after they’re made), others are pre-made and shipped immediately.

Check the product page for shipping estimates before ordering.

How do I track my order?

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Once the creator ships your order, you’ll receive a second email with a tracking number and carrier link. You can also sign in to your Artist 360 fan account to see order status and tracking.

Can I return or exchange an item?

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Return policies are set by each creator. Check the storefront’s Policies page or the product description for the creator’s return terms. If the item arrived damaged or wrong, contact the creator through the storefront’s support link or the order confirmation email.

What about digital downloads?

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Digital products (like downloadable tracks, stems, or PDFs) appear in your account right after payment. You’ll get a download link in the order confirmation email and in your order history.

Section titled “Related Pages”
  • Stream Tickets — Buying access to live and on-demand streams
  • Fan Accounts — Managing saved payment methods and order history
  • Getting Help — Reaching the creator or Artist 360 support

Need Help?

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If an order went wrong, start with the creator’s support link on their storefront, or see Getting Help.