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Artist 360 Docs

Getting Help

Most issues are fastest to solve through the creator directly. Artist 360 support handles account and payment problems that sit outside of what a creator can fix.

When should I contact the creator?

Section titled “When should I contact the creator?”

Reach the creator for anything specific to what you bought from them:

  • Shipping questions, delays, or damaged items
  • Product questions (sizing, pressing details, etc.)
  • Refunds or returns under their policy
  • Stream content or schedule questions

Find the creator’s contact link at the footer of their storefront, or reply to the order confirmation email.

When should I contact Artist 360?

Section titled “When should I contact Artist 360?”

Reach Artist 360 support for anything that isn’t creator-specific:

  • You can’t sign in to your fan account
  • A payment failed or charged incorrectly
  • You need to delete your account
  • A storefront is broken or unavailable
  • You believe a storefront is violating Artist 360’s terms

Email [email protected] with your order number (if relevant) and a short description.

What info should I include?

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To get a fast answer, include:

  • Your fan account email
  • The order number (starts with A360-)
  • The creator’s storefront URL or name
  • A screenshot if something on the page looks wrong
  • The device and browser you’re on

How fast will I hear back?

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Creators set their own response windows. Most reply within 1-2 business days. Artist 360 support replies to account and payment issues within 1 business day on weekdays.

What if the creator doesn’t respond?

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If a creator hasn’t answered after a week, contact Artist 360 support with the order number. We can mediate refund or fulfillment disputes when a creator is unresponsive.

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